HAVING MANY LONG STANDING CLIENTS, IT FEELS LIKE A CLUB RATHER THAN A BUSINESS
Matthew Easterbrook - Owner & Founder
I’ve spent 30 years in this industry - I’ve had roles as an Engineer, Consultant, Manager, and Director for large multi-national organisations, SMEs and startups.
Covering a spectrum of roles from managing a help desk to overseeing entire data centres, my experience is vast so you would suspect I’d seen it all … but I disagree! Technology is constantly changing and our dependence on it, and it working, is now greater than ever before. Over the years I’ve worked to the highest of standards and no matter what size business I’m working with, I wholeheartedly believe that everything boils down to the following…
“To deliver customer success you must solve their issues and provide exceptional service. Not just one or the other.”
about us
The i.T industry is renowned for techies and technobabble. This combination leaves the small business owner and sole trader constantly let down and lost, not knowing how their i.T needs can be met. Worse still they buy something that they don’t need and are locked into a long term contract, feeling trapped and frustrated.
Established in 2002, we have years of experience providing technical solutions to the small business sector delivering technical outcomes with a ‘No Nonsense’ approach. We appreciate your need for a succinct, honest, transparent and trusted approach.
The e-Brook team is a partnership of high end technical experts blended with common sense, customer success orientated individuals who care. There is no prioritisation, no matter how large or small your company is. Our dedicated team will be able to help answer all your questions and assist with any problems that may arise. You can raise a support ticket 24/7 and be assured we will assist to get your problems resolved as quickly as possible.
Our service footprint and technical team cover the Cotswold Hills, Chilterns and surrounding areas, working with many business sectors ranging from Architects, Farmers, Builders, Financial Advisors, and Sole Traders, who all need their tech to work for their business to work.
e-Brook have provided a full ‘peace of mind’ solution to our Financial Services practice for over 15 years, allowing us to concentrate on growing the business without the distraction and worry of our IT.
Cliff Gray (Owner and Founder of Prosperity Financial Services)
some of our clients…
